Listen to this article
TheySaid uses AI to transform traditional surveys into interactive, real-time conversations, leading to significantly higher response rates and deeper customer insights. The platform’s ease of setup and multilingual capabilities make it accessible to a global audience, while real-time analysis allows businesses to quickly act on feedback and improve customer retention. By engaging customers continuously, TheySaid helps businesses foster stronger relationships and drive growth.
Why Traditional Surveys Fail to Engage in the Digital Age
Traditional surveys struggle to keep up with the fast pace of today’s digital world. Long, static questionnaires often deter respondents, resulting in low participation rates. This approach fails to capture the immediacy and depth of customer insights that businesses require. The feedback loop becomes sluggish, impeding timely decision-making and stifling product development. The need for real-time, actionable feedback has never been more pressing. Static surveys create a disconnect, leaving companies blind to the rapidly changing needs and preferences of their audiences.
TheySaid: The Future of Customer Engagement
TheySaid introduces a shift in how surveys are conducted. By transforming surveys into interactive, real-time conversations, TheySaid bridges the gap between businesses and their customers. Unlike traditional surveys, TheySaid engages users in a dialogue, making the feedback process more natural and less intrusive. The platform’s AI, known as Evo, scans a company’s website to generate tailored survey questions that resonate with the target audience. Evo interacts with respondents, asking follow-up questions that provide deeper insights. This conversational approach ensures that feedback is not just gathered but explored, offering businesses richer, more actionable data.
How TheySaid Boosts Response Rates and Customer Retention
TheySaid achieves significantly higher response rates compared to traditional surveys, with up to 100 times more participation. This increase is driven by the platform’s ability to engage customers in a conversation rather than subjecting them to a one-sided questionnaire. As a result, businesses gather more comprehensive data, leading to a clearer understanding of customer needs. This enhanced feedback directly influences customer retention, contributing to a measurable increase in Net Revenue Retention (NRR) by 1-5%. Companies can swiftly act on the insights gained, improving customer satisfaction and reducing churn.
Effortless Setup: Get Started in Just 3 Clicks
TheySaid offers a streamlined setup process that eliminates the need for technical expertise. Businesses can train the AI by simply pointing it to their URL or relevant internal documents, a process that takes less than a minute. This ease of use makes it accessible to organizations of all sizes, removing barriers to entry. TheySaid integrates seamlessly into existing communication channels, allowing businesses to embed surveys across various customer touchpoints. Whether within a product interface, through email, or on a website, the flexibility of TheySaid ensures that feedback can be captured at any stage of the customer journey.
Real-Time Insights: How TheySaid Analyzes and Acts on Feedback
TheySaid goes beyond data collection by analyzing feedback in real-time. The platform’s AI generates summaries that highlight common themes and suggest actionable steps, enabling businesses to respond quickly to emerging trends. This real-time analysis transforms feedback from a static report into a dynamic tool for continuous improvement. By engaging in an ongoing dialogue with customers, businesses can make timely adjustments that enhance the overall customer experience. The continuous listening approach keeps customers engaged throughout their journey, fostering loyalty and promoting long-term relationships.
Recommended: Koch Equity Development Signs Strategic Agreement To Acquire Telecommunications Leader iconectiv
Global Reach: Engaging Audiences Across Languages and Cultures
TheySaid’s multilingual capabilities allow businesses to connect with a global audience. The platform supports over 80 languages, ensuring that feedback is accessible and culturally relevant. This feature is particularly valuable for businesses operating in multiple regions, as it enables them to gather insights from diverse customer bases without language barriers. Data security is another critical aspect of TheySaid. The platform is SOC 2 Type II certified, providing users with the assurance that their information is protected. Respondents also have the option to remain anonymous, further enhancing the platform’s appeal in today’s privacy-conscious environment.
TheySaid in Action: Real-World Examples of Success
A company utilizing TheySaid was able to reduce customer churn by 10% while simultaneously increasing upsell opportunities. The implementation of TheySaid’s conversational surveys allowed the company to gather targeted feedback, which was then used to make informed decisions that directly impacted customer retention. Beyond traditional surveys, TheySaid has been employed in creative ways, such as collecting feedback on product launches, internal employee engagement, and even assessing startup ideas. These diverse applications highlight the platform’s versatility and its potential to provide valuable insights across various scenarios.
Elevate Your Feedback Strategy with TheySaid
Adopting TheySaid allows businesses to transition from outdated survey methods to a more interactive and insightful approach. The platform’s ability to transform surveys into conversations offers a significant advantage in understanding and responding to customer needs. By embracing this modern feedback strategy, companies can foster stronger relationships, improve customer satisfaction, and ultimately drive business growth. TheySaid’s ease of setup and immediate value make it an essential tool for any organization looking to elevate its feedback strategy and stay ahead in a competitive market.
Please email us your feedback and news tips at hello(at)dailycompanynews.com
