Listen to this articleBelow is our recent interview with Christoph Wagner, Chief Executive Officer at Scanbot SDK:
Q: Can you provide a brief overview of your company?
A: We’re a B2B company that focuses on developing advanced mobile scanning software. Our main product, the Scanbot SDK, allows businesses to add scanning features directly into their mobile apps or websites. With our software, you can easily scan a variety of documents, from general paperwork to more specialized items like driver’s licenses, ID cards, passports, and checks. It also reads all common barcodes. 250+ global enterprises, including Procter & Gamble, AXA, Motive, Deutsche Telekom, and Rimi Baltic, trust the Scanbot SDK in their mobile apps and websites.
Q: What makes your company unique?
A: Two key differences are our scope and our commitment to offline processing.
First, we offer a truly comprehensive mobile scanning solution. The Scanbot SDK covers everything from barcodes and documents to ID cards, driver’s licenses, and checks. We achieve this breadth of capability through technologies such as computer vision algorithms and machine learning models. These advanced technologies contribute to the versatility, speed, and accuracy of our scanning features.
Second, our scanning process operates fully offline by design. This gives users the flexibility to scan documents or barcodes in any setting, regardless of internet availability. Additionally, offline scanning enhances security. All scanned data remains on the user’s device, reducing the risk of third-party data breaches and unauthorized access.
Q: What is your core competence?
A: At the heart of our business is a commitment to building long-term relationships with our clients. This is why we place such a strong emphasis on customer support.
Our dedicated Customer Success and Support Team is always at the ready, maintaining open lines of communication through platforms like Slack. Whether you have questions, run into issues, or want to suggest a new feature, we’re here to listen and act.
So, beyond offering fast and dependable scanning software, we’re providing peace of mind. Our team is committed to ensuring your experience with us is as beneficial and smooth as possible.
Q: What’s the best thing about your company that people might not know
about?
A: Many people underestimate the importance of a good scanning feature, but it can make or break the user experience. For example, imagine you’re using a Scan & Go app in your local supermarket to scan and pack your groceries. If your scanner works well, you’re done in no time. But if it’s slow or unreliable, you end up frustrated. Especially when that means manually entering product codes. What we excel at is creating a great user experience – an aspect of software too often neglected. Yet it is vital. In customer-facing retail apps, quick barcode scanning can make a world of difference. The same is true for internal systems that rely on efficient document management. No matter the application, we make it our mission to ensure that scanning is as fast and reliable as possible.
